Legal

Terms of Service

Terms governing your use of AZTRA software products, professional services, website, and related offerings.

Effective date: May 8, 2025

Overview

Important notice: These Terms contain a binding arbitration clause and class action waiver in the Dispute Resolution section. Please read it carefully as it affects your legal rights. Note: these provisions apply only where permitted by law and do not apply to users in the European Union or United Kingdom.

These Terms of Service ("Terms") constitute a legally binding agreement between you and AZTRA, Inc. ("AZTRA," "we," "our," or "us") governing your access to and use of our software products, professional services, website, and all related offerings (collectively, the "Services").

AZTRA is a product-led services company. We deliver value through a combination of purpose-built software products and expert services. These Terms apply to both. By accessing our website, creating an account, or engaging our services, you confirm that you have read, understood, and agree to be bound by these Terms.

1. Agreement to Terms

If you are entering into these Terms on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms. If you are using AZTRA on behalf of an organization, "you" and "your" refer to that organization. You must be at least 18 years of age to use our Services.

2. Your Account

Registration

To access certain features or engage our services, you may be required to create an account or provide contact information. You agree to provide accurate, current, and complete information and to keep it updated.

Account Security

You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.
Notify us immediately at [email protected] if you suspect unauthorized access to your account.
You may not share, sell, or transfer your account to another person or entity.

Account Termination

You may close your account at any time. We reserve the right to suspend or terminate accounts that violate these Terms, with or without notice depending on the severity of the violation.

3. Acceptable Use

You agree to use AZTRA only for lawful purposes and in accordance with these Terms. You must not:

Violate any applicable local, national, or international law or regulation
Transmit unauthorized advertising, spam, or unsolicited commercial communications
Attempt to gain unauthorized access to any part of the Services or related systems
Upload or transmit viruses, malware, or any other harmful or disruptive code
Impersonate any person or entity, or misrepresent your affiliation with any person or entity
Harvest or scrape data from our Services without our prior written consent
Interfere with or disrupt the integrity or performance of the Services
Engage in conduct that is abusive, harassing, discriminatory, or harmful to others

Violation of these rules may result in immediate suspension or permanent termination of your account and access to our Services.

4. User Content

Ownership

You retain full ownership of any content, data, or materials you submit or provide to AZTRA ("User Content"). We do not claim ownership of your content.

License to AZTRA

By submitting User Content in connection with our Services, you grant AZTRA a limited, non-exclusive, worldwide, royalty-free license to use, host, store, and process your content solely as necessary to deliver the Services to you and fulfill our obligations under any applicable service agreement.

Your Responsibilities

You represent that you own or have all necessary rights to the User Content you submit.
You are solely responsible for the accuracy, legality, and appropriateness of your content.
We reserve the right to remove content that violates these Terms or applicable law.

5. Intellectual Property

AZTRA's software products, platform, website designs, logos, trademarks, proprietary methodologies, service frameworks, and all content created by us are the exclusive property of AZTRA, Inc. and are protected by applicable copyright, trademark, trade secret, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes only. Custom deliverables produced specifically for you under a signed service agreement are governed by the intellectual property ownership terms in that agreement. You may not copy, modify, distribute, resell, or sublicense any part of our products, platforms, or proprietary methodologies without our prior written consent.

6. Payments & Subscriptions

Product Subscriptions

Access to AZTRA software products is billed in advance on a monthly or annual cycle depending on your selected plan. By subscribing, you authorize us to charge your payment method on a recurring basis until you cancel.

Professional Services

Fees for consulting, implementation, strategy, and other professional services are governed by the applicable Statement of Work or service agreement entered into between you and AZTRA. Service fees are invoiced according to the terms specified in those agreements.

Refunds

Product subscription fees are non-refundable except as required by applicable law or at our sole discretion. Service fees are subject to the refund terms in your service agreement. If you cancel a product subscription, you retain access until the end of the current billing period.

Price Changes

We may change product subscription pricing with at least 30 days' advance written notice. Continued use of the Services after the effective date of a price change constitutes your acceptance of the new pricing. Professional services pricing is fixed at the time your service agreement is executed.

7. Third-Party Services

AZTRA's products may integrate with third-party tools and platforms (such as CRMs, cloud services, analytics providers, or communication tools) as part of service delivery. These integrations are governed by the respective third party's own terms and privacy policies. We carefully vet the tools we work with, but we are not responsible for their content, availability, security, or data practices. We encourage you to review third-party policies independently.

8. Disclaimers

The Services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Services will be uninterrupted, error-free, or free of harmful components. We make no representations regarding the accuracy or completeness of any content on the platform.

9. Limitation of Liability

To the fullest extent permitted by applicable law, AZTRA shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunity, or goodwill, arising from or in connection with your use of or inability to use the Services.

Our total aggregate liability to you for any claims arising from these Terms or the Services shall not exceed the greater of (a) the total fees paid by you to AZTRA in the 12 months immediately preceding the claim, or (b) one hundred US dollars ($100).

10. Indemnification

You agree to defend, indemnify, and hold harmless AZTRA, its affiliates, officers, directors, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your access to or use of the Services; (b) your User Content; (c) your violation of these Terms; or (d) your violation of any applicable law or the rights of any third party.

11. Confidentiality

In the course of engaging AZTRA's services, each party may receive confidential or proprietary information belonging to the other party. Both parties agree to hold such information in strict confidence, to use it only for the purposes of the business relationship, and not to disclose it to any third party without prior written consent, except as required by law. Confidentiality obligations under any signed service agreement supplement and take precedence over this section.

12. Dispute Resolution

Please Read Carefully

This section affects your legal rights. Most disputes should be resolved informally — contact us at [email protected] before initiating any formal proceedings.

Informal Resolution

Before filing any formal claim or initiating any legal proceeding, you agree to first attempt to resolve the dispute informally by contacting us at [email protected]. We will make good-faith efforts to resolve the dispute within 60 days of receiving notice.

Binding Arbitration

If informal resolution fails, any dispute, controversy, or claim arising out of or relating to these Terms or the Services shall be resolved by binding arbitration administered by a mutually agreed arbitration provider. Arbitration will be conducted on an individual basis. This clause does not apply to users in the European Union or United Kingdom.

Class Action Waiver

You agree to waive any right to participate in class, collective, or representative legal actions against AZTRA. If this waiver is found unenforceable in your jurisdiction, the arbitration provision shall be null and void with respect to you, and disputes shall be resolved in the courts specified under Governing Law below.

Governing Law

These Terms are governed by the laws of the State of Ohio, USA, without regard to its conflict-of-law provisions. You agree to submit to the exclusive personal jurisdiction of the state and federal courts located in Franklin County, Ohio for any disputes not subject to arbitration.

13. Changes to Terms

We may modify these Terms at any time. For material changes, we will provide at least 30 days' advance notice via email or a prominent notice on our website or platform. Your continued use of the Services after the effective date of the revised Terms constitutes your acceptance of those changes.

If you object to any change, your sole remedy is to discontinue use of the Services and close your account before the effective date of the change.

14. General Provisions

Entire Agreement — These Terms, together with any applicable service agreements, constitute the entire agreement between you and AZTRA regarding the Services, and supersede all prior agreements and understandings.
Severability — If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
No Waiver — Failure by AZTRA to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision in the future.
Assignment — You may not assign or transfer these Terms or any rights hereunder without our prior written consent. AZTRA may freely assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.
Force Majeure — AZTRA shall not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including acts of God, war, terrorism, pandemics, labor disputes, or government actions.
Notices — All legal notices to AZTRA must be sent in writing to [email protected] or to our mailing address at 4449 Easton Way, Suite 200, Columbus, OH 43219.

15. Contact Us

Questions about these Terms? Reach our team at:

All inquiries: [email protected]

Mailing address: AZTRA, Inc., 4449 Easton Way, Suite 200, Columbus, OH 43219